RETURNS, EXCHANGE & CANCELLATION

Easy Shopping Experience

We strive at Shirt Theory to deliver at ease shopping experience and  offers world class customer experiences. And we promise to evolve ourselves continuously 

Our Policy: No questions asked 30 days return of the product that is Unused, undamaged and unwashed with tags in original packaging. Products bought under any special offer are only eligible for an exchange (product should be of the same or higher value). Refunds or conversions to Store Credits are not applicable for special offers.

The products brought from the Outlet/sale store are not eligible for refund or exchange. 

Process: Create Request and Confirm then Handover to our representative. 

Create Request Here: Order Returns

Price: Free. It is on us

Customer Care: +91 96503-29273

Email: support@shirttheory.co.in

Eligibility

If you find any problems with your Shirt Theory article or are unsatisfied for any reason, you can return or exchange the article up to 30 days from the date of purchase.

We will only accept articles that are returned in their original packaging, are unused, unwashed and undamaged with all tags still attached. Otherwise we may not accept the returns and send it back to the customer.

Money back

For all accepted returns, we will refund your money within 5-6 working days to your bank account, offer store credits for use on future purchase or exchange for another available size or product, as you prefer. It is your choice

Only eligible for the article purchased, not any packaging or gift or free items included by us.

Process

The easiest way to return or exchange is to generate a request from our website. For transactions made by signed-in customers, you can go to "My Orders" under the "My account" menu. For guest order transactions, visit the Track Your Order page. You will need to enter your Order ID and the email address given in the order.

You can also call or write to us if you need any assistance or if you find that more convenient.

CANCELLATIONS

We are not able to cancel orders once they are collected by our delivery partners. If so, the order can be cancelled only after receipt of delivery by the customer. For all accepted cancellations, we will refund your money within 7-10 working days, offer store credits or exchange for another available size or product, as you prefer. 

DAMAGES:

Please inform our customer care department in the event any articles are delivered without tags. Please do not accept a delivery if the packaging is not properly sealed or is damaged.

Create Request Here: Order Returns

Our customer service email issupport@shirttheory.co.in and our contact number is +91 9650329273

• You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.

• YES! Hassle-free returns! Please visit Order Return Page and you need to write your order # number id, and your email id and you need to just follow the step and instructions.
• If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost. 

*Exchanges must be made within 30 days from the date your item was delivered.

• ABSOLUTELY! If you don't love your Shirttheory item, we will refund your money. Refunds must be processed within 30 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, Please visit Order Return Page and you need write order # number id, and your email id and you need to just follow the step and instruction, and you should also email support@shirttheory.co.in our customer service email for help processing. 
• Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
• Refunds will take 2-5 business days to process through back to your bank. Once a refund is processed you will receive an email notification.