RETURNS, EXCHANGE & CANCELLATION
Easy Shopping Experience
We strive at Shirt Theory to deliver at ease shopping experience and offer world class customer experiences. And we promise to evolve ourselves continuously
Our Policy: Please call us on the customer care number with 7 days of product delivery to place your return request. Please ensure the product being returned is unused, undamaged and unwashed with tags in original packaging. Please note you can request for the exchange of product only once.
Products bought under any special offer are only eligible for an exchange (product should be of the same or higher value). Refunds are not applicable for special offers. However, you can take store credit for the same, that can be used for a period of next 6 months.
Process: Create Request and Confirm then Handover to our representative.
Price: Free. It is on us
Customer Care: +91 96503-29273
Email: support@shirttheory.co.in
Eligibility
If you find any problems with your Shirt Theory article or are unsatisfied for any reason, you can return or exchange the article up to 7 days from the date of purchase.
We will only accept articles that are returned in their original packaging, are unused, unwashed and undamaged with all tags still attached. Otherwise we may not accept the returns and send it back to the customer.
Refund / Money Back
For all accepted returns, we offer multiple refund options for your convenience. Refunds can be processed within 5–6 working days through:
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Cashfree Cashgram
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Bank Transfer
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Original Payment Method
Additionally, if you wish to make a future purchase, we can also provide you with a coupon code.
We have multiple refund features available to make the process easy and flexible for our customers.
Only eligible for the article purchased, not for any packaging, gifts, or free items included by us.
Process
The easiest way to return or exchange is to generate a request from our website:
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Signed-in customers: Go to “My Orders” under the “My Account” menu.
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Guest customers: Visit the “Track Your Order” page using your Order ID and email.
Alternatively, you can also call or email us for assistance.
Customer Care: +91 96503-29273
Email: support@shirttheory.co.in
CANCELLATIONS
We are not able to cancel orders once they are collected by our delivery partners. If so, the order can be cancelled only after receipt of delivery by the customer. For all accepted cancellations, we will refund your money within 7-10 working days, offer store credits or exchange for another available size or product, as you prefer.
DAMAGES:
Please inform our customer care department in the event any articles are delivered without tags. Please do not accept a delivery if the packaging is not properly sealed or is damaged.